Customer Testimonials

Adrienne provided the best service! She was very polite, and made my experience very welcoming!

Adrienne was awesome

Justin Oliver, was a huge help with getting my C300! I initially was looking at another vehicle to purchase but was easily drawn to this one. I love it and appreciate his help with getting my vehicle. He was very helpful and professional! Will forever be my go to guy!!

Vontae Greer, awesome customer service So if you want a great deal ask for him

Davonta was absolutely amazing!! He was quick and honest. I really appreciate him. Come and see him IMMEDIATELY!

I had an absolutely wonderful experience purchasing my first Benz at Mercedes-Benz South Atlanta! Justin was an amazing salesman from start to finish. He was extremely patient, took the time to answer all of my questions, and made sure I felt comfortable and confident throughout the entire process. I never felt rushed or pressured, and I truly appreciated his professionalism and attention to detail. I left feeling like I got a great deal and had an overall excellent buying experience. The sales and finance managers were extremely helpful as well. I highly recommend Justin to anyone looking to purchase a ... Read More

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Google - Nov 9, 2026

I had an absolutely wonderful experience purchasing my first Benz at Mercedes-Benz South Atlanta! Justin was an amazing salesman from start to finish. He was extremely patient, took the time to answer all of my questions, and made sure I felt comfortable and confident throughout the entire process. I never felt rushed or pressured, and I truly appreciated his professionalism and attention to detail. I left feeling like I got a great deal and had an overall excellent buying experience. The sales and finance managers were extremely helpful as well. I highly recommend Justin to anyone looking to purchase a vehicle. Ask for him—you won't be disappointed! Thank you, Justin, for making this such a great experience!

I recently purchased my Mercedes-Benz here, and the entire process was remarkably smooth from start to finish. I had the pleasure of working with Devonta! He was amazing and assisted me throughout the entire process. He was very warm and welcoming and answered all of my questions. I didn’t go into the dealership thinking I would be purchasing a car right away, but I did, and the transaction was smooth. If you're looking to purchase your next vehicle at Mercedes Benz of Atlanta South, Devonta is the best person to assist you!

This was a smooth transition into a new 2027 Glc Coupe, all thanks to my sales person Roxy and business manager Walter we made this happen! Check with those two if you’re looking for a new purchase!

Adrienne was awesome made the wait pleasurable. Great personality always smiled no matter how many times you went up to the desk and asked her a question.

Adrienna was amazing and very very helpful. The coffee I had was made top tier .

Devonta Greer. Great Sales Advisor. Highly recommend.

Adrienne was amazing. Keep up the good work.

Sondra’s Williams is a professional sales associate and certainly knows the business. He answered all of my questions and took time to assist me with finding the vehicle I wanted. There was no pressure to make a sale. He went out of his way to ensure I was a satisfied customer and I am. He is an asset to the business and it was a pleasure working with him. Thanks for a job well done.

If you are looking for a new Mercedes, schedule a test drive with Roxy Davis at Mercedes Benz of South Atlanta. Roxy will go the extra mile for you and the dealership is pristine, from the waiting area to the service shop.

Dondray Williams is a pleasure to work with!! I would recommend him if you're in the market!!

Davonta, in my many years of purchasing vehicles I’ve dealt with plenty of car salesmen, but there is something truly special about you. From the moment I walked into the dealership you were not pushy, you listened to our wants/ needs, you were patient and most importantly you felt like family helping us make a decision on the right car for my wife and I families needs. We greatly appreciate you and hope to see you flourish in this journey. You can tell there is a genuine connection and passion behind this career and if I must say, this ... Read More

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Google - Nov 4, 2026

Davonta, in my many years of purchasing vehicles I’ve dealt with plenty of car salesmen, but there is something truly special about you. From the moment I walked into the dealership you were not pushy, you listened to our wants/ needs, you were patient and most importantly you felt like family helping us make a decision on the right car for my wife and I families needs. We greatly appreciate you and hope to see you flourish in this journey. You can tell there is a genuine connection and passion behind this career and if I must say, this is your calling. You are a people’s person for sure. Thank again my brother.

Davonta was such a great help! Not only was he able to aid me in purchasing a new vehicle I love , but Davonta made the whole experience a breeze. There were absolutely no worries or stress during this process. It was such a pleasure doing great business with him! Thank you!

Everyone polite and knowledgeable Davonta Greer especially great and patient

I’m telling you to run far away from this dealership unbelievable My experience with Mercedes-Benz of Atlanta South has seriously damaged my trust in this dealership. I brought my car in because it was pulling hard to the left. I was told it had been test-driven and that the hard pull was confirmed. The first diagnosis was an inner tie rod. Then I was told the first person wasn’t sufficiently qualified, and a second, supposedly more qualified person said both the inner and outer tie rods needed attention. Now, after having my car for almost a month , they ... Read More

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Google - Nov 3, 2026

I’m telling you to run far away from this dealership unbelievable My experience with Mercedes-Benz of Atlanta South has seriously damaged my trust in this dealership. I brought my car in because it was pulling hard to the left. I was told it had been test-driven and that the hard pull was confirmed. The first diagnosis was an inner tie rod. Then I was told the first person wasn’t sufficiently qualified, and a second, supposedly more qualified person said both the inner and outer tie rods needed attention. Now, after having my car for almost a month , they are telling me there is also a wheel-bearing issue costing more than an additional $1,000. They are also now saying the car wasn’t test-driven, contradicting what I was originally told.Yes it was test driven because they guy stated it in the video he test drove it and noticed the hard pull, Three rounds of changing findings, contradictory information, poor communication, and another substantial charge after almost two weeks without my vehicle are unacceptable. I came to a Mercedes-Benz dealership expecting a thorough assessment and dependable service. That has not been my experience. I do not agree to this additional charge, and I am escalating my complaint to corporate. Based on my experience, I cannot recommend this service department. If you bring your vehicle here, get every diagnosis, estimate, and authorization in writing and consider an independent second opinion before approving expensive repairs.

Horrible customer service do not recommend

First of all When we arrived we were not pressured by salesmen, afterwards we met Justin Oliver one of the salesmen, He was very friendly and knowledgeable, Justin showed great customer service and this is rare these days,We greatly appreciate You and Thank You for the great service You displayed.

Today I purchased my very first Mercedes Benz. I have purchased several vehicles in the past, but this by far was the best car buying experience I’ve ever had. The experience was so smooth and stress free. This is coming from someone that can be very critical when it comes to customer service experiences. My sales associate Jarod Watson was AWESOME!! He gets 10 out of 5 stars. He promptly addressed all my questions and concerns and made me feel valued as a customer. He just made the entire process enjoyable. Thank you Jarod Watson, you have acquired a new life ... Read More

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Google - Nov 1, 2026

Today I purchased my very first Mercedes Benz. I have purchased several vehicles in the past, but this by far was the best car buying experience I’ve ever had. The experience was so smooth and stress free. This is coming from someone that can be very critical when it comes to customer service experiences. My sales associate Jarod Watson was AWESOME!! He gets 10 out of 5 stars. He promptly addressed all my questions and concerns and made me feel valued as a customer. He just made the entire process enjoyable. Thank you Jarod Watson, you have acquired a new life long MB customer

Adrienne was Amazing. She represents total customer service. Better than the lady that works behind the counter during the week. Just rude service like she doesn’t want you there but Adrann changed my experience for the better today. A ray of sunshine.

DONDRAYYYYYYYY!!! The absolute best experience with Mercedes thus far! Thank you for your patience, your support, your knowledge, and your humor. You guys have a great one on your team!!

Friendly staff all around. Jarod was my salesman during my recent visit. He was quick to find answers to and respond to all of my questions, sent videos of the vehicle since I live over an hour away, and stayed late to make sure I was taken care of. I would recommend giving this dealership your business and ask for Jarod.

Really nice place. My jaw is still on the ground because it’s such a change to union city I grew up with!!! Love it!

Extremely poor communication, no returned calls, no response. This location has the worse advisor service I’ve ever experienced at a Mercedes-Benz dealership. The management refuses to return my calls and I have not received the survey promised to address my concerns.

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Roxy was my salesperson and she was amazing

We flew from Gainesville, Fl, we were picked up on time from the airport and had amazing service purchasing a used, new car to us today. The dealership is absolutely gorgeous. We would highly recommend our salesperson Jared, he was polite, professional and extremely knowledgeable.

We paid for window tinting service, car logo light installation and the grill installation too at the moment when we bought a car here on approximately September They only do the grill installation. The window tinting and the logo light service was never provided. I have contacted them several times requesting a refund and clear answers, but have only received vague responses or no response at all. As of today, they still have not refunded my money. Extremely poor service and zero accountability. I do not recommend this dealer.

I purchased a car from this dealership two months ago, and I was charged an additional fee for a service that was never provided. Since then, I have repeatedly called and texted to follow up, but Sean, my car salesman, has continued to give me excuses instead of resolving the issue. If the service was never performed, I expect the dealership to refund the money I paid for it. It is unacceptable that, after two months of waiting and multiple attempts to resolve this matter, I still have not received my refund or a satisfactory explanation. This experience has been ... Read More

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Google - Oct 28, 2026

I purchased a car from this dealership two months ago, and I was charged an additional fee for a service that was never provided. Since then, I have repeatedly called and texted to follow up, but Sean, my car salesman, has continued to give me excuses instead of resolving the issue. If the service was never performed, I expect the dealership to refund the money I paid for it. It is unacceptable that, after two months of waiting and multiple attempts to resolve this matter, I still have not received my refund or a satisfactory explanation. This experience has been extremely disappointing and has seriously damaged my trust in this dealership. I was planning to purchase another vehicle for my husband next year, but based on how this situation has been handled, I will think twice before ever doing business with this dealership again. A dealership should stand behind its customers, communicate honestly, and take responsibility when something goes wrong. Sean Bynoe was my salesperson, and I hope the dealership’s management will take this complaint seriously, investigate the matter, and issue my refund as soon as possible. I am asking for a fair resolution to this problem, not more excuses or delays.

Struggled to get a response from emails sent, no one available to take my call, missed my window to be able to bring the vehicle in for a check engine light. These vehicles are people’s livelihoods. At the very least, responding to calls and emails is the absolute minimum.

ADRIENNE IS LOVELY. THE SERVICE IS SUPER. AS LONG AS SHEIS HERE WILL BE BACK FOR SERVICE FROM COLUMBUS

Great personality beautiful smile accent the department. 😀Adrienne

I highly recommend Dondray. If you’re looking for someone who is professional, knowledgeable, patient, and genuinely cares about making sure you get taken care of, he’s definitely the person to go to! He made the experience smooth, answered my questions, and made sure I was comfortable throughout the process. Great customer service goes a long way, and he definitely delivered! If you’re in the market for a Mercedes-Benz or looking for your next vehicle, make sure you ask for him. You won’t be disappointed! 🏆🚘 Highly recommended! THANK YOU AGAIN DONDRAY ❤️

Amazing building… AWFUL customer service. My purchase with this dealership ended with a formal complaint to the Georgia Attorney General’s Consumer Protection Division. While there were numerous issues with my experience, ranging from minor inconveniences to state/bank guidelines being broken, one of my biggest concerns was the resistance I encountered when requesting Georgia’s disabled-veteran tax exemption. While I am incredibly proud of my military service, it was deeply uncomfortable having to essentially emphasize my disability when I had already provided the correct official paperwork. I tried to bring this concern to leadership instead of simply leaving a ... Read More

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Google - Oct 20, 2026

Amazing building… AWFUL customer service. My purchase with this dealership ended with a formal complaint to the Georgia Attorney General’s Consumer Protection Division. While there were numerous issues with my experience, ranging from minor inconveniences to state/bank guidelines being broken, one of my biggest concerns was the resistance I encountered when requesting Georgia’s disabled-veteran tax exemption. While I am incredibly proud of my military service, it was deeply uncomfortable having to essentially emphasize my disability when I had already provided the correct official paperwork. I tried to bring this concern to leadership instead of simply leaving a review. In the interest of respecting both of our time, I attempted to schedule an appointment by email. Leadership initially agreed twice, but after my second attempt to set a day/time, I gave up when communication stopped. My last response from leadership was on September 25, 2026, while my vehicle was still titled in the previous owner’s name a month after my purchase. Hopefully, the right person sees this and implements some sort of flowchart or training regarding the different benefits/exceptions provided by the state. Little did I know, this easily remedied situation would become the least of my concerns over the next several weeks. I brought my own financing through USAA. For several days after my purchase, the dealership did not respond to my bank’s requests for the dealer funding paperwork. After multiple attempted emails and phone calls to the dealership, USAA eventually contacted ME and asked me to forward the paperwork to the dealership so they could potentially get a response. Although leadership was made aware of these problems by email, the dealership missed both Georgia’s title application deadline and the submission timeframe specified in USAA’s dealer funding instructions. During this process, I received multiple emails from the dealership indicating that my tag/title paperwork had already been processed or was being mailed. On October 2, I personally went to the Fulton County Tag Office. I was told that no title/registration application was showing for my purchase. I eventually received my registration and tag. The state records showed an October 5 application date with a late penalty displayed. One of the only 3 documents, the FTC Buyers Guide was not included, emailed to me after my purchase was incomplete. This genuinely made me curious about what had actually been submitted to the state. On September 29, I was told by email (not by leadership) that my paperwork was being mailed that day. Nearly three weeks later, I still have not received the outstanding documents. This has dragged out through a family emergency and a vacation for me. I have been back and forth out of town so this headache has traveled with me by email. Thankfully, My car is now road legal. In attempts to save the time of others, the appropriate agencies are being notified. I didn’t expect a flawless purchase. I simply expected reasonable communication, accurate information and the paperwork that should accompany a vehicle purchase. It’s amazing what I actually experienced from such an established brand. Despite the underwhelming service, I have no problem admitting that this is the nicest dealership I’ve ever sat in while having my time wasted. I also appreciated that when I disclosed the interest rate USAA had approved, they were upfront about their rates and did not try to pressure me into using their financing. I was genuinely happy that they didn’t pester me with an extended warranty sales pitch at the end of my purchase, either. I never received any warranty information for my vehicle though, so perhaps that portion just isn’t a priority for this dealership. DO BETTER, MERCEDES-BENZ! Update: Thanks! Hopefully this reply was accompanied by the mailing of the paperwork from 9/29. As of 10/22 I still don’t have it. Can someone please ensure to include my apartment #? I would love to update my GA complaint of its arrival.

UPDATE: I was able to speak with Da’Quan Collins and Madison, and they were EXCELLENT with helping me resolve my issue today! They assigned me a loaner vehicle, and even better, my car has already been diagnosed and should be repaired in a day or so! I’ve been having issues for a month (only had the car 3 months) & just want everything mechanical fixed so I can enjoy my car. I feel I will be returning to this location, if need be, as the dealership where I reside has appts scheduled 2 months out for a while. ORIGINAL: Called ... Read More

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Google - Oct 19, 2026

UPDATE: I was able to speak with Da’Quan Collins and Madison, and they were EXCELLENT with helping me resolve my issue today! They assigned me a loaner vehicle, and even better, my car has already been diagnosed and should be repaired in a day or so! I’ve been having issues for a month (only had the car 3 months) & just want everything mechanical fixed so I can enjoy my car. I feel I will be returning to this location, if need be, as the dealership where I reside has appts scheduled 2 months out for a while. ORIGINAL: Called these people last week to make sure they reserved me for a loaner before I drive 2 hours away. Now they say they can’t give me a loaner bc I have an extended warranty. I would’ve waited the 2 months for an appt in Columbus rather than drive way up here for this bs. I’m done with the customer service of these people. I work 2 jobs and verified before I came there wouldn’t be any issues with getting a loaner, it’s just too much to deal with.

Thank you Donna for exceptional customer service! I am very impressed with the high level of professionalism. The communication was excellent from start to finish. Her dedication to helping me find the right vehicle was outstanding. I’m very pleased with how seamless the car buying process was. I highly recommend seeing Donna because she is an extraordinary sales person and cares about her clients, she will go above and beyond to get you the car of your dreams!

We had a fantastic experience at Jim Ellis Mercedes-Benz of South Atlanta\! Our salesperson, Chris Brown, was absolutely phenomenal. He was incredibly knowledgeable about Mercedes-Benz, its competitors, and cars in general. He answered all of our questions, was patient throughout the entire process, and never made us feel pressured. His approach was the perfect balance of professionalism, expertise, and genuine customer service. Chris truly set the bar high for our luxury car search. After visiting other dealerships, we found ourselves coming right back to work with him. That speaks volumes about the kind of experience he provides. I honestly cannot ... Read More

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Google - Oct 19, 2026

We had a fantastic experience at Jim Ellis Mercedes-Benz of South Atlanta\! Our salesperson, Chris Brown, was absolutely phenomenal. He was incredibly knowledgeable about Mercedes-Benz, its competitors, and cars in general. He answered all of our questions, was patient throughout the entire process, and never made us feel pressured. His approach was the perfect balance of professionalism, expertise, and genuine customer service. Chris truly set the bar high for our luxury car search. After visiting other dealerships, we found ourselves coming right back to work with him. That speaks volumes about the kind of experience he provides. I honestly cannot say enough good things about Chris\! Once we found the Mercedes-Benz I fell in love with, we worked with Jarard Johnson in finance. Jarard was equally impressive and thorough, taking the time to walk us through our options for warranties, service packages, and financing to help ensure we made the best decisions for our needs. Chris and Jarard are an outstanding team, and they made the entire experience enjoyable from start to finish. If you're shopping for a Mercedes-Benz, I highly recommend Jim Ellis Mercedes-Benz of South Atlanta and asking for Chris Brown and Jarard Johnson. They made what can sometimes be a stressful process feel easy, comfortable, and exciting. Fantastic experience overall!

This experience was very easy. Justin Oliver helped me, and he made sure I got everything I wanted at a great price. He was very professional and worked fast to achieve my goal of lowering my previous lease payment.

LaDonna was absolutely amazing, a true advocate, and an awesome sales representative for the Mercedes Benz Jim Ellis family. The entire team was great. They took time to truly understand our needs and goals as a customer. Special thanks to Walter Lawton and Justin Stevens. Thank you for going the extra mile.

Top service she is the best

Received excellent service from Emmanuel Stallcup. He was professional, courteous, and responsive. He received five stars!!

I can’t thank Roxy Davis at Mercedes-Benz of Atlanta South enough for her kindness, professionalism, and genuine warmth. Even though I ultimately decided not to purchase a Mecedes, Roxy made me feel valued and cared for throughout the experience. Her gracious spirit and thoughtful approach truly stood out to me. If you’re considering a Mercedes-Benz, I wholeheartedly recommend Roxy Davis. Thank you, Roxy, for making such a positive and lasting impression!

Mr. Albert was the best. Stayed well past closing to get us situated!

I would like to thank Roxy Davis so much for showing me the C300. This is my next vehicle. She was very professional and helpful. She exceeded my expectations and greeting me as soon as I came in the door. She gave me all the information I needed to help me with my next purchase. When you’re looking for your next Mercedes-Benz, go ask for Roxy. You will not be disappointed. Here is a picture of her with my new car.

Dondray was amazing to work with, he made the process very straightforward. The professional and knowledge of the brand is top tier!!!

Justin Oliver at Mercedes-Benz of South Atlanta is THE TRUTH!!! He got me into my DREAM BENZ, and I couldn’t be happier! From start to finish, the entire process was smooth, easy, and stress-free. Justin was professional, knowledgeable, and made sure I was taken care of every step of the way. If you’re looking for a luxury vehicle and want someone who knows what they’re doing, ASK FOR JUSTIN OLIVER! I highly recommend him. He definitely made this experience one to remember!

Had an incredible experience with Adrian. Definitely recommend this dealership and working with him directly. We enjoyed everyone we interacted with.

I had an amazing experience thanks to my salesman, Justin Oliver. He went above and beyond and was attentive and very professional throughout the duration of my purchase.

Professional, efficient, personable. Process was quick and easy.

The environment is nice and welcoming, but unfortunately, my experience with the service department was extremely disappointing. After paying a significant amount for the service, I waited for over an hour just for my car to be pulled around to the front after everything had already been completed. What made the experience even more frustrating was the lack of urgency and professionalism from several of the service advisors. There seemed to be very little concern about how long customers were waiting, and communication throughout the process could have been much better. For the amount customers are expected to pay, the ... Read More

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Google - Sep 29, 2026

The environment is nice and welcoming, but unfortunately, my experience with the service department was extremely disappointing. After paying a significant amount for the service, I waited for over an hour just for my car to be pulled around to the front after everything had already been completed. What made the experience even more frustrating was the lack of urgency and professionalism from several of the service advisors. There seemed to be very little concern about how long customers were waiting, and communication throughout the process could have been much better. For the amount customers are expected to pay, the level of service should be significantly higher. A pleasant environment is appreciated, but efficient service, professionalism, clear communication, and respect for customers’ time are just as important. I hope management takes these concerns seriously and works on improving the overall service experience.

I have been bringing my vehicle to Mercedes-Benz for service for quite some time, and this has been the worst customer service experience I have ever had. From the beginning, there was no professionalism or courtesy—not even a simple “good morning” or “thank you.” I called several times to get updates on my vehicle, but my calls were not returned. I was left wondering about the status of my car with little to no communication. I have previously worked with Bradley at Mercedes-Benz of Pompano, and the level of service he provided was outstanding. He was professional, responsive, and ... Read More

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Google - Sep 16, 2026

I have been bringing my vehicle to Mercedes-Benz for service for quite some time, and this has been the worst customer service experience I have ever had. From the beginning, there was no professionalism or courtesy—not even a simple “good morning” or “thank you.” I called several times to get updates on my vehicle, but my calls were not returned. I was left wondering about the status of my car with little to no communication. I have previously worked with Bradley at Mercedes-Benz of Pompano, and the level of service he provided was outstanding. He was professional, responsive, and kept me informed throughout the process. I truly wish I had been able to take my vehicle there instead. Unfortunately, my experience with Shawn Thomas as my service consultant was extremely disappointing. Due to the lack of communication, poor customer service, and overall experience, I will not be using Shawn Thomas as my service consultant again. I hope Mercedes-Benz takes this feedback seriously and works to improve the level of customer care that customers expect from a luxury brand.

I had my car towed there and they call next stating I needed a motor. The multi inspection was less than than 3 minutes.Today I was accused of not bringing car back. They refused to to check my car out any further with out charging me 5500 where there was a 15 year warranty or 150000 mile on defective cylinder head for all 2018 to 2023. I had to pay to get my car towed to another dealer ship. I had to ask for uber to get home . They charged my card for 100 saying I went over the miles. It was at the end of ... Read More

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Google - Aug 26, 2026

I had my car towed there and they call next stating I needed a motor. The multi inspection was less than than 3 minutes.Today I was accused of not bringing car back. They refused to to check my car out any further with out charging me 5500 where there was a 15 year warranty or 150000 mile on defective cylinder head for all 2018 to 2023. I had to pay to get my car towed to another dealer ship. I had to ask for uber to get home . They charged my card for 100 saying I went over the miles. It was at the end of day and this not explained to me when I got the car because they were closing. I am so disappointed and I had to call customer service relations to not have to pay 651 dollars for the loaner car. Chris Atkins authorized the lady to charge my card but never returned my email about my car . He never even addressed me. Basically another Mercedes dealership did the work and they wee not going to touch it. No car back to square one. You never no what someone could be going through. It could have. been all the money I had. Thank God I am just able to get home.

I recently purchased a new car, and Roxy Davis was my sales agent! Ms. Davis is the perfect combination of professional, knowledgeable, patient and kind!!! She, along with Jarad Johnson, the Finance Director, made my entire buying experience seamless, comfortable and easy! Ms. Davis also spent time with me, days after the purchase, to go over the car’s features in greater detail and assist me in pairing my devices. I highly, highly recommend Ms. Davis and cannot thank her enough for her “100 Stars” performance!!!!

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Roxy was great! She will close the deal. I love my new car. Thank you!

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**A real review** They have extreme customer care, and it was a joy to work with Alan. However, I wish I could have the experience of getting my car repaired there. Still, the pricing is absolutely ridiculous and exudes bias and greed toward the Mercedes brand rather than the customers who purchase its vehicles. For instance, a $300 diagnostic should include a full vehicle diagnosis, not be billed per concern. I had 2 concerns; therefore, I had to pay $600 to find out what's going on with the vehicle (which is not going toward vehicle repairs). The more concerns you have, the ... Read More

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Google - Jul 29, 2026

**A real review** They have extreme customer care, and it was a joy to work with Alan. However, I wish I could have the experience of getting my car repaired there. Still, the pricing is absolutely ridiculous and exudes bias and greed toward the Mercedes brand rather than the customers who purchase its vehicles. For instance, a $300 diagnostic should include a full vehicle diagnosis, not be billed per concern. I had 2 concerns; therefore, I had to pay $600 to find out what's going on with the vehicle (which is not going toward vehicle repairs). The more concerns you have, the more you will pay before the repair. I was quoted $6,000 in repairs, but an honest, authorized Benz dealer charged me $ 1,500—half of what the car cost. I left feeling ripped off to get home and saw there were coupons on the site that I wasn't offered for service. I always try to find the positive in negative situations, so I am grateful for an authorized dealer who was able to resolve my issues at a fraction of the price with excellent customer care. To MB - Everyone who buys your cars are not millionaires. There are hard working citizens who value your brand while maintaining homes, putting kids through college, and more. Give back to your community that supports you. The two stars I gave was for Alans efforts to help. This was my 3rd Mercedes for my twin girls college transportation. I will not be purchasing another.

**A real review** They have extreme customer care, and it was a joy to work with Alan. However, I wish I could have the experience of getting my car repaired there. Still, the pricing is absolutely ridiculous and exudes bias and greed toward the Mercedes brand rather than the customers who purchase its vehicles. For instance, a $300 diagnostic should include a full vehicle diagnosis, not be billed per concern. I had 2 concerns; therefore, I had to pay $600 to find out what's going on with the vehicle (which is not going toward vehicle repairs). The more concerns you have, the ... Read More

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Google - Jul 29, 2026

**A real review** They have extreme customer care, and it was a joy to work with Alan. However, I wish I could have the experience of getting my car repaired there. Still, the pricing is absolutely ridiculous and exudes bias and greed toward the Mercedes brand rather than the customers who purchase its vehicles. For instance, a $300 diagnostic should include a full vehicle diagnosis, not be billed per concern. I had 2 concerns; therefore, I had to pay $600 to find out what's going on with the vehicle (which is not going toward vehicle repairs). The more concerns you have, the more you will pay before the repair. I was quoted $6,000 in repairs (half of what the car cost) but thanks to an honest, authorized Benz dealer charged me $ 1,500. I left feeling ripped off to get home and saw there were coupons on the site that I wasn't offered for service. I always try to find the positive in negative situations, so I am grateful for an authorized dealer who was able to resolve my issues at a fraction of the price with excellent customer care as well. To MB - Everyone who buys your cars are not millionaires. There are hard working citizens who value your brand while maintaining homes, putting kids through college, and more. Give back to your community that supports you. The two stars I gave was for Alans efforts to help. This was my 3rd Mercedes for my twin girls college transportation. I will not be purchasing another.

The worse service department , no one answers the phones I paid $1200 for tires and in6 months the tires were smooth

Can’t even view the inventory on line so disappointing not trying to buy a 50 k used vehicle however it refuses to show me anything less. I’m trying to purchase today. Cash

Perfect customer service friendly attentive and just an all around pleasant and super easy but

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Mohamed was so easy to work with. This is the second car I’ve bought from him. I will keep coming back.

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Today I had the pleasure of test driving a vehicle with Roxy Davis at Mercedes-Benz of Atlanta South. She is a very professional sales representative and I will be a customer for life. She was very professional and very attentive to my needs.

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They don't deserve any stars… They are criminals and liars.. Just a bunch of thieves.They stole every custom part off my Gwagon and swapped with old parts. My whole Gwagon was modified with swapped rusty parts...I had a tire installed.. They did the walk around video with the swapped tires on my truck, and a dent was put in the spare box that day. Total set up to get the truck back to fix the dent they caused. Not knowing then… Worst Decision of my life to take it to that location.. I was told a employee ... Read More

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Google - Jun 16, 2026

They don't deserve any stars… They are criminals and liars.. Just a bunch of thieves.They stole every custom part off my Gwagon and swapped with old parts. My whole Gwagon was modified with swapped rusty parts...I had a tire installed.. They did the walk around video with the swapped tires on my truck, and a dent was put in the spare box that day. Total set up to get the truck back to fix the dent they caused. Not knowing then… Worst Decision of my life to take it to that location.. I was told a employee drove my truck to jim ellis collison center in chamblee and also was driven back.They had my truck for 3 weeks.. I drove to jim ellis a hour away.and police was called. They showed me how the truck look when they got it and stated they fix the dent only..I drove back to the scammers and was told nothing was swapped..I ask for the walk around video… when it comes on . She doesn't show outside first, she inside snapping shots first then walk around and show outside truck which everything has already been swapped. Where is the beginning of the walk around? I have before pictures and what they did after pictures and I also have a police report.They stole all my custom parts even swapped my rims..A lot of effort was put in modifying my truck. Like i cant see the difference. Just insane… I sent pictures to corporate . They didn't help . These crooks cant be trusted. They need to be investigated.

I purchased my vehicle from Roxy Davis at Mercedes-Benz of Atlanta South. I highly recommend her. She is great with women. This was one of the best Dealership experiences I’ve ever had. I will be her custom for life. She definitely earned my business and it was worth the drive even though I live on the other side of town. Roxy Davis exceeded my expectations. She was also very professional and transparent. She made the process easy quick and seamless. If you’re looking for a Mercedes-Benz, go see Roxy at this Dealership.

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Very helpful and polite and ready to put a smile on my face and get me in the vehicle I want

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We are extremely disappointed with our experience with Mercedes-Benz and this dealership. We have had nothing but constant issues! I called to schedule a routine service and once again the incorrect vehicle was referenced during the call!!! In 2023, we custom ordered a 2024 GLE AMG 53, yet somehow Mercedes continues to have our vehicle incorrectly listed in their system as a GLE 450. We have spent 2 years repeatedly asking for this to be corrected- even discussing the issue with service managers(a female named MJ to the current manager), and every time we are told it has been fixed — only to later discover ... Read More

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Google - May 26, 2026

We are extremely disappointed with our experience with Mercedes-Benz and this dealership. We have had nothing but constant issues! I called to schedule a routine service and once again the incorrect vehicle was referenced during the call!!! In 2023, we custom ordered a 2024 GLE AMG 53, yet somehow Mercedes continues to have our vehicle incorrectly listed in their system as a GLE 450. We have spent 2 years repeatedly asking for this to be corrected- even discussing the issue with service managers(a female named MJ to the current manager), and every time we are told it has been fixed — only to later discover it was not. On Saturday we received an upgrade offer for a vehicle we do not even own(photo of offer attached), which only confirms the ongoing lack of attention to detail and professionalism. Unfortunately, the issues do not stop there. Our vehicle was in the shop for 29 days because the screen stopped working. After 24 hours, we were told the issue had been repaired, but it absolutely was not. Even more concerning, someone clearly drove our vehicle extensively overnight while it was in their possession. We dropped it off with a full tank of gas and it was returned with only half a tank remaining. Shortly after getting the vehicle back, the screen failed again and the car had to be returned to the dealership. When I went to pick it up the passenger door was scratched and they told me it was being detailed andwould be rrady when I arrived-it was not detailed! The car was filthy! For a luxury brand, this level of service is unacceptable. Between the repeated system errors, poor communication, lack of accountability, and careless handling of our vehicle, this has been one of the worst dealership experiences we have ever had. We also own BMW and Lexus vehicles and have never experienced anything close to this level of disorganization or unprofessionalism. At this point, we cannot wait to get rid of this vehicle and move on from Mercedes altogether.

This review is for the Mercedes-Benz of Atlanta South - Newnan, Georgia Service Center location on Doc Turner Way. This is a nicely-designed, new service center, and it was my first experience with this location. Monica was my primary point of contact and was professional, prompt with updates, considerate and helpful - above and beyond, and very much appreciated. (I also briefly met Kenny and Stuart, who both listened to my description of the problem at drop-off - very patient and nice (thank you both), as well as Madison, who I also spoke with in person and on the phone- ... Read More

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DealerRater - May 24, 2026

This review is for the Mercedes-Benz of Atlanta South - Newnan, Georgia Service Center location on Doc Turner Way. This is a nicely-designed, new service center, and it was my first experience with this location. Monica was my primary point of contact and was professional, prompt with updates, considerate and helpful - above and beyond, and very much appreciated. (I also briefly met Kenny and Stuart, who both listened to my description of the problem at drop-off - very patient and nice (thank you both), as well as Madison, who I also spoke with in person and on the phone- so pleasant.) Thank you all for your hospitality. Had an issue with my car that, at first, seemed to be the battery after requiring a couple of jumps intermittently, but the service department ran analytics that determined that it wasn't the battery itself or the key fob. Turns out, it was mostly because the car wasn't being driven as much as normal and the problem was resolved after the service department verified that everything was good. There was no charge for this, and I believe that not only did they save me many hundreds of dollars (I had requested a new battery that wasn't needed), they were honest and professional, as well. Thank you for a truly top-notch, excellent experience. -KP

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😡THE ENTIRE SALE WAS A HEADACHE! I’ve never experienced anything like this in my life, and definitely not as a repeat customer at Mercedes-Benz Buckhead. Initially, I was given the COLD SHOULDER by salesman JUSTIN OLIVER that he later followed up with a LAME EXCUSE. This lead me to come back to the location two days later to get answers and to close out my purchase. When I arrived I was BADGERED about my pre-approval application as if I lied on it…. DEFINITELY WAS INSULTED by used-car sale manager LYNN FREEMAN’S questioning. Keep in mind NO ONE APOLOGIZED ... Read More

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Google - May 22, 2026

😡THE ENTIRE SALE WAS A HEADACHE! I’ve never experienced anything like this in my life, and definitely not as a repeat customer at Mercedes-Benz Buckhead. Initially, I was given the COLD SHOULDER by salesman JUSTIN OLIVER that he later followed up with a LAME EXCUSE. This lead me to come back to the location two days later to get answers and to close out my purchase. When I arrived I was BADGERED about my pre-approval application as if I lied on it…. DEFINITELY WAS INSULTED by used-car sale manager LYNN FREEMAN’S questioning. Keep in mind NO ONE APOLOGIZED for how I was treated, but I did hear A LOT OF EXCUSES such as: “I thought you left with the car that night”, “I don’t know what happened”, “Justin isn’t working today”. ‼️Accountability is rare nowadays and it damn sure wasn’t at this location that day‼️ Moving forward… SOLUTION FOUND. PURCHASE COMPLETE. I LEFT WITH MY VEHICLE OF CHOICE on 5/1/2026 Then the REAL BULLSHIT started…One week after my purchase I’m contacted and told I needed to RETURN THE 2020 GLC COUPE😶. The TRAUMATIZING news was delivered by finance manager WALTER LAWTON who appeared sincere but I could be wrong. WE NEVER KNOW what’s said behind closed doors. Mr. Lawton‘s explanation to me was that Global Lending Services “ CHANGE THEIR MIND” on accepting my 1099 pay as an DENTAL OFFICE MANAGER. I was told Global Lending Services does not accept 1099s as form of employment from anyone🤯 WowZers!! Then the suggestion of a cosigner came up… no thanks and why would my credit be issued now especially if I’m showing a 678 with Navy Federal credit union. Needless to say, I returned the vehicle on 5/14/2026 and did receive my full $3k down payment, but in all actuality, I would have liked to kept the car. This by far has been my worst car buying experience. 100% HORRIBLE EXPERIENCE ‼️UPDATE 5/22/26 I RECEIVED A SECOND SURVEY IN REGARDS TO A “FOLLOW UP” FROM MY FIRST SURVEY, AND THIS IS MY RESPONSE TO MERCEDES-BENZ ATLANTA SOUTH, ASKING ME HOW DID MY “FOLLOW UP” GO? No one followed up with me and I’m almost certain at this point that it was more to the story I was given in regards to why I had to return the vehicle. WHAT I DID GET WAS A RANDOM ipacket FROM JUSTIN OLIVER THE VERY NEXT DAY AFTER I RETURNED THE VEHICLE. AND IT HAD BEEN MARKED UP TO 27,000 FROM THE 21,000 THAT I GOT IT FOR. I’m almost certain Justin sent that ipacket to be funny since I spoke so truthfully about his lackluster customer service in my initial review. 😶So basically MERCEDES-BENZ OF ATLANTA SOUTH sold me a car then told me a lie or two so that I can return it, and they could sell it for more money😉 Of course, no one‘s gonna follow up with me because it’ll be easier if I just went away but now I wanna post this shit to all the public platforms Signed, ERICCA WHITE🌸

Mohammed Toure was an excellent salesperson. He answered all my questions and I felt very comfortable and confident dealing with him.

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What a wonderful experience. Everyone was so helpful and friendly. Would definitely recommend coming here

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She was a great person and conversation and advice was very useful .. Thank u so much….

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I receive excellent customer service everytime I visit this dealership. This time I want to highlight my service agent Justin. I came in for an unexpected maintenance issue. Justin made what could have been a very difficult situation less stressful. He was knowledgeable. Communicated with me in a timely manner, patient, and supportive. I truly appreciate him and the service team.

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Bought a car they did not tell me it needed repair until I signed everything. Very DISHONEST people. I DO NOT RECOMMEND this dealership.

I feel let down by this dealership as regards the service I got and every available means to get this resolved has added more regret for me. I hope this reaches the top management and finally gets resolved. Justin handled my service case.

I had a great experience with Mohamed from start to finish. He was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. The process was smooth, transparent, and efficient. I especially appreciated the clear communication and attention to detail throughout the purchase. I would definitely recommend him.

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I called and told Albert that i was ready to get another esprinter van. He told me no problem was going to get me all that i could pick from. I had to ask him multi times what was going on and would just never get me a list. He wanted to give me a excuse that they didnt sell well for them and that non are in stock so it would take sometime. We first talked about a rebate that they were doing and it was 30k but that was a older year modles but i ask the question ... Read More

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DealerRater - Apr 21, 2026

I called and told Albert that i was ready to get another esprinter van. He told me no problem was going to get me all that i could pick from. I had to ask him multi times what was going on and would just never get me a list. He wanted to give me a excuse that they didnt sell well for them and that non are in stock so it would take sometime. We first talked about a rebate that they were doing and it was 30k but that was a older year modles but i ask the question why he he told me that i needed to ask the mercadies and not him. Like ok let me just stop what im doing and call Mr mercadies him self why. he is my rep if i have questions i think he should answer so that made me feel really bad not getting my questions answered. i wait 2 weeks and i still never got a list. I told him dont worry about it im moving on to another dealership. His boss reached out to me and I thanked him for that but the other dealership got back to me in 1 day with all the vans i could pick from. Something that took 2 weeks only took 1 day. Whats upsetting is im a returning customer bought a van from them back in 2022 and i was just put off to the side because people had tax money and my sales did not matter.

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Never experienced such poor communication from a Benz dealership and I’ve driven the brand for over 20 years! Car was towed there for ONE flat tire on Friday at 3p. It’s Saturday at 6:30p and I’ve texted (no response) and called 2x checking on an update of any kind and Dory, who answers the phone, shows minimal compassion and just says “no one is answering. Sorry.” No guidance about next steps or attempt to offer further support. Now they’re about to close and I have to wait until Monday to speak to anyone. This never happened at ... Read More

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Google - Apr 18, 2026

Never experienced such poor communication from a Benz dealership and I’ve driven the brand for over 20 years! Car was towed there for ONE flat tire on Friday at 3p. It’s Saturday at 6:30p and I’ve texted (no response) and called 2x checking on an update of any kind and Dory, who answers the phone, shows minimal compassion and just says “no one is answering. Sorry.” No guidance about next steps or attempt to offer further support. Now they’re about to close and I have to wait until Monday to speak to anyone. This never happened at Alpharetta or Buckhead. Don’t tow your car there.

Visited the dealership of mercedes benz at 3800 royal south parkway atl.ga for a malfuntion lamp,paid 313.00 dollars for the diagnostic,they didn't find nor fix the issue,still have the malfuntion issue,you would think by them being a dealership they would take care the issue,I'm so,so disgusted,paying all that money and did not get my issue resolved.Appt.was at 11:45 am sat there until 4:00 pm no one came and inform me of the finding,had to pull one of the technicians a side to get an update,customer service also could use more ... Read More

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Google - Apr 14, 2026

Visited the dealership of mercedes benz at 3800 royal south parkway atl.ga for a malfuntion lamp,paid 313.00 dollars for the diagnostic,they didn't find nor fix the issue,still have the malfuntion issue,you would think by them being a dealership they would take care the issue,I'm so,so disgusted,paying all that money and did not get my issue resolved.Appt.was at 11:45 am sat there until 4:00 pm no one came and inform me of the finding,had to pull one of the technicians a side to get an update,customer service also could use more customer training.

My car buying experience pre-purchase? 5 star. My car buying experience post-purchase? 1 star. Once they have your money, you can't get anyone on the phone, you can't get anyone to call you back, you can't get any answers whatsoever. I've been trying for a MONTH to figure out if they were going to at least meet me in the middle after selling me a car with one key fob. All I can do is talk to the operator. "Oh, I'll forward you to this person, or that person." Voicemail. Voicemail. Voicemail. After a MONTH, ... Read More

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Google - Apr 9, 2026

My car buying experience pre-purchase? 5 star. My car buying experience post-purchase? 1 star. Once they have your money, you can't get anyone on the phone, you can't get anyone to call you back, you can't get any answers whatsoever. I've been trying for a MONTH to figure out if they were going to at least meet me in the middle after selling me a car with one key fob. All I can do is talk to the operator. "Oh, I'll forward you to this person, or that person." Voicemail. Voicemail. Voicemail. After a MONTH, all I get is a text "no, we're not going to help you with another fob." Ok, I get it, you've got my money, you have other things to do.

I visited this Mercedes Benz today to see the new Cla eq and cle. There was no sale person available so I had to ask someone from the service department to get me help. The sales person who came looked annoyed with helping me. I told him the 2 cars I wanted to see. He said they won’t get the Cla eq until next month but they have a black cle which was great. I asked him can I see the cle and he started telling me about the price. I’m aware of the price of a 2026 Amg cle, ... Read More

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Google - Apr 8, 2026

I visited this Mercedes Benz today to see the new Cla eq and cle. There was no sale person available so I had to ask someone from the service department to get me help. The sales person who came looked annoyed with helping me. I told him the 2 cars I wanted to see. He said they won’t get the Cla eq until next month but they have a black cle which was great. I asked him can I see the cle and he started telling me about the price. I’m aware of the price of a 2026 Amg cle, I wouldn’t be interested in it if I couldn’t afford it. He made comments that were unnecessary but I still wanted to see the cle. He said “let me go get the keys and I’ll be right back”. 30 mins went by and he never came back. He could’ve came back and updated me but I figured he just didn’t see me as a sale. I ended up leaving and going to MB in Duluth and test drove the Cla eq and Amg cle. The staff were amazing and ended up buying the cle there.

I would not recommend purchasing a used vehicle or extended warranty from this dealership. I recently had an issue with my extended warranty, which I purchased for nearly $3,000. After just about a year, the coverage is no longer valid due to exceeding the mileage limit—something that was not clearly explained at the time of purchase. Like most drivers, mileage accumulates quickly, and the way this was presented felt very misleading. I reached out to management, including the General Manager, hoping for a resolution or at least some level of goodwill, but unfortunately, the issue remains unresolved. The level of ... Read More

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Google - Mar 31, 2026

I would not recommend purchasing a used vehicle or extended warranty from this dealership. I recently had an issue with my extended warranty, which I purchased for nearly $3,000. After just about a year, the coverage is no longer valid due to exceeding the mileage limit—something that was not clearly explained at the time of purchase. Like most drivers, mileage accumulates quickly, and the way this was presented felt very misleading. I reached out to management, including the General Manager, hoping for a resolution or at least some level of goodwill, but unfortunately, the issue remains unresolved. The level of customer support I received did not meet expectations. I also believe the management staff would benefit from more transparent communication when explaining warranty terms and goodwill policies, so customers fully understand what they are paying for. Based on my experience, I encourage potential customers to ask detailed questions and get everything in writing before committing—especially when it comes to extended warranties. Disappointing experience overall

Mohamed is exceptional as a sales agent. He took all of my request and exceeded expectations. This was not a typical salesman trying to push a product, however a genuine individual that ensure my families best interest was at the forefront of every decision. Great experience!!!!

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This dealership does not respect its customers and operates with disrespect and a lack of professionalism. I called to receive a quote for a 2026 Mercedes GLE 53. The call lasted no more than a minute. When I asked if it was possible to get a discount, the agent got back to me and said they were not willing to offer any discount. I agreed to the full price and requested wire instructions in order to transfer all funds immediately. The agent asked me to send my details, and we finalized the deal. After waiting a few minutes to receive the wire ... Read More

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Google - Mar 26, 2026

This dealership does not respect its customers and operates with disrespect and a lack of professionalism. I called to receive a quote for a 2026 Mercedes GLE 53. The call lasted no more than a minute. When I asked if it was possible to get a discount, the agent got back to me and said they were not willing to offer any discount. I agreed to the full price and requested wire instructions in order to transfer all funds immediately. The agent asked me to send my details, and we finalized the deal. After waiting a few minutes to receive the wire instructions, I called the sales agent again. He responded dismissively, saying, “I have other customers here in the showroom, I’m sorry, the car has been sold,” and then hung up the phone. People who purchase luxury vehicles like this value their time. Do not let this dealership waste your time or treat you with disrespect.

Mohamed was wonderful to work with. This was the most stress-free time I've have purchasing from a dealership. They gave me a fair price for my trade in, and the cars are reasonably priced. I would definitely purchase from them again.

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Mohamed made this process so smooth and great as a first time purchaser ! If you are looking for a new mercedes please shop with him 10000/10, definitely recommend !!

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Update on my previous experience: After my initial review, the General Manager publicly responded and invited me to call him to discuss the situation. I called and left a voicemail. The next day, his assistant returned my call and explained he was in Germany, but assured me he would call me on Friday. Friday came and went and I did not receive a call or any follow-up. At this point, the concern is no longer just the original service experience, but the continued lack of communication and follow-through after being given an opportunity to address it. Responding publicly is one ... Read More

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Google - Mar 21, 2026

Update on my previous experience: After my initial review, the General Manager publicly responded and invited me to call him to discuss the situation. I called and left a voicemail. The next day, his assistant returned my call and explained he was in Germany, but assured me he would call me on Friday. Friday came and went and I did not receive a call or any follow-up. At this point, the concern is no longer just the original service experience, but the continued lack of communication and follow-through after being given an opportunity to address it. Responding publicly is one thing. Following through is another. Unfortunately, this has reinforced my overall impression of the dealership.

If I cloud give it 0 stars I would. Long story short DO NOT bring your car here to be serviced and I would NOT trust buying a car from him either. Look at how few reviews they have (probably because they switched locations). I have 2 occasions where they misdiagnosed my car when brought in for service. And if you have a warranty (which if you buy a car, Im sure they will sell you) they will treat you like you asked to pay with government assistance. Drive up north I urge you!

I’m only giving one star because we were eventually assisted by a different salesman who was helpful. But the salesman we booked the appointment with, Justin Oliver, was the absolute worst. He had an incredibly horrible attitude, late, impatient, inattentive, unorganized, unknowledgable of the store's inventory or the brand and overall unprofessional. The way he treated me and my elderly mother simply because we couldn’t find what we were looking for was awful. Due to our experience with him, we didn’t want to purchase anything from this location. When we informed the manager about his behavior, ... Read More

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Google - Mar 13, 2026

I’m only giving one star because we were eventually assisted by a different salesman who was helpful. But the salesman we booked the appointment with, Justin Oliver, was the absolute worst. He had an incredibly horrible attitude, late, impatient, inattentive, unorganized, unknowledgable of the store's inventory or the brand and overall unprofessional. The way he treated me and my elderly mother simply because we couldn’t find what we were looking for was awful. Due to our experience with him, we didn’t want to purchase anything from this location. When we informed the manager about his behavior, he didn’t seem surprised. If there are more people like this Justin person at that location, Benz should seriously consider closing it down because it severely brings the brand name down.

My recent service visit to Mercedes-Benz of South Atlanta was extremely disappointing. I scheduled a Service B appointment for my 2024 EQB 300 more than a week in advance, with a 3:30 PM appointment and a confirmed loaner vehicle. When I arrived, I followed the check-in instructions and left my keys in the car as directed. After that, no one spoke with me for about 45 minutes, and I waited until around 4:15 PM before someone acknowledged me and completed the check-in process. I was provided a loaner EQE 350+ SUV, and while the employee took photos of the exterior, it quickly became clear that the ... Read More

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Google - Mar 13, 2026

My recent service visit to Mercedes-Benz of South Atlanta was extremely disappointing. I scheduled a Service B appointment for my 2024 EQB 300 more than a week in advance, with a 3:30 PM appointment and a confirmed loaner vehicle. When I arrived, I followed the check-in instructions and left my keys in the car as directed. After that, no one spoke with me for about 45 minutes, and I waited until around 4:15 PM before someone acknowledged me and completed the check-in process. I was provided a loaner EQE 350+ SUV, and while the employee took photos of the exterior, it quickly became clear that the vehicle may not have been thoroughly inspected before being released. The following day while driving on the highway, the front passenger tire began losing air quickly, forcing me to exit the highway and stop at a QuikTrip to check the tire. When I inspected it, the tire appeared warped and splitting, making it impossible to keep air in it. I attempted to contact the dealership several times: • my service advisor • the service department • the sales department Unfortunately I was unable to reach anyone and ultimately had to contact a salesperson directly to ask that my service advisor return my call. With no immediate solution available, the vehicle had to be towed back to the dealership, which required waiting about two hours for a tow truck and forced me to cancel scheduled real estate showings with clients. When I returned to the dealership, the overall response from staff felt very minimal considering the circumstances. Meanwhile my own vehicle remained in service for a few additional days. I received a video inspection link, but I did not receive further updates and ultimately had to call the dealership myself to find out that my car was ready. When I picked it up, my assigned service advisor was not present, and another advisor simply asked me to sign paperwork and handed me the keys without much explanation of the service performed. Additionally, the windshield crack that was about 6–8 inches long when I dropped off the vehicle had spread significantly by the time I picked it up, and it was not discussed with me during pickup. What concerns me most is that the issue with the loaner vehicle created a potential safety situation while driving on the highway. Customers trust that loaner vehicles provided by a dealership have been inspected and are safe to drive. Overall this experience left me disappointed in the level of communication and customer care I received during what should have been a routine service visit. What concerns me most about this experience is that the issue with the loaner vehicle was not just an inconvenience, it was a potential safety risk. Being given a vehicle with a severely compromised tire that failed while driving on the highway could have resulted in a far more serious situation. When customers bring their vehicles to a Mercedes-Benz dealership, they expect a basic level of care, safety oversight, and professionalism that reflects the standards of the brand. Unfortunately, that standard was not present in this experience. I hope Mercedes-Benz USA will review how loaner vehicles are inspected and how service customers are communicated with at this dealership so that another customer does not find themselves in a similar situation.

Carol and Jarard where the best, I can say they went above and beyond! Thanks so much! Its been 8 months and I have had to fix the parking ɓrake,windshield wiper fluid, radiator replaced! I tried to call a manager, and Noone ever responded! Smh!